Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Shipping time varies depending on your country. Order processing takes 1-2 days, and shipping may take up to 7 business days.
You will receive a tracking code once you order has shipped. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes, we offer free standard shipping above US$60. Check your cart to see current shipping rates for your country.
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Yes, we ship worldwide! 🌎
Please note that free shipping might not be applicable for international orders and that shipping rates could vary depending on your region.Customs duties are at the discretion of the destination country and are the responsibility of the customer. Furry Muse is not responsible for any customs charges or local taxes due to international shipment.
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A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details. -
We offer 2-3 day express shipping by major carriers such as DHL and FedEx.
Select "Express Shipping" while checking out.
Returns & Refunds
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Your satisfaction is our number one priority.
We offer a full refund for unopened and unused products, or a partial refund if the packaging is missing. Please be aware that shipping costs are your responsibility.
For returns, ensure the product is in its original packaging and provide proof of purchase.
Email us with your order number to start a refund: hello@furrymuse.com.
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A refund request can be submitted within two weeks after the purchase is made.
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Refunds are subject to inspection at our warehouse.
When the product and packaging are unopened and undamaged, you are eligible for a full refund.
When the packaging has been opened and the product has been used, you might be eligible for a partial refund.
If a product returns damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund. -
All shipping costs (including the return shipping) are handled by the customer.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 weeks of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.