Frequently Asked Questions
Still have questions? Feel free to reach out to us, and we'll respond as soon as we can!
📧 hello@furrymuse.com
Shipping & Delivery
-
Shipping time varies depending on your country. Order processing takes 1-2 days, and shipping may take 5-10 business days depending on your location.
Pre-order products include estimated timelines.
You will receive a tracking code once you order has shipped. -
Shipping rates can vary depending on your region and are calculated at checkout. Please refer to this link to check the shipping cost by country
-
Yes, we offer free standard shipping worldwide on orders over US$80. Check your cart to see current shipping rates for your country. Please refer to this link to check the shipping cost by country.
-
Yes, we ship worldwide! 🌎
Please note that free shipping might not be applicable for international orders and that shipping rates could vary depending on your region.Customs duties are at the discretion of the destination country and are the responsibility of the customer. Furry Muse is not responsible for any customs charges or local taxes due to international shipment.
-
We offer 5-7 day express shipping through major carriers like DHL and FedEx.
Simply select 'Express Shipping' at checkout
-
For Pre-Orders: Pre-order items typically have an estimated shipping timeline provided at the time of purchase. The processing time for pre-orders may vary, but we aim to ship them as soon as they become available.
For Mixed Orders: If your order includes both in-stock and pre-order items, we will ship the in-stock items immediately. The pre-order items will be shipped separately once they become available.
-
Contact our customer support team at hello@furrymuse.com and we will assist you in resolving the issue.
Returns & Refunds
-
Your satisfaction is our number one priority.
We offer a full refund for unopened and unused products, or a partial refund if the packaging is missing. Please be aware that shipping costs are your responsibility.
For returns, ensure the product is in its original packaging and provide proof of purchase.
Email us with your order number to start a refund: hello@furrymuse.com
-
A refund request can be submitted within two weeks of delivery.
-
Refunds are subject to inspection at our warehouse.
When the product and packaging are unopened and undamaged, you are eligible for a full refund.
When the packaging has been opened and the product has been used, you might be eligible for a partial refund.
If a product returns damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund. -
All shipping costs (including the return shipping) are handled by the customer.
Product Information
-
Furry Muse leashes are crafted for ultimate versatility and comfort.
The adjustable D-ring allows you to wear the leash around your waist or cross-body, providing a customized fit for your convenience.
For detailed guidance, please refer to the instructions on the product page or reach out to our support team.
-
Furry Muse's colorful hardware is crafted with a durable iron core and a protective plastic coating, offering a sleek, polished, and long-lasting finish.
Every product undergoes rigorous tensile strength testing to ensure unmatched durability. The Wander! DuraWeave Collection is expertly designed to suit dogs of all sizes.
-
We know pets can get messy, so all our products are designed for easy cleaning!
Simply hand wash with mild soap and cool water to keep them looking their best.
To preserve quality, avoid using harsh detergents or bleach, and let the item air dry naturally for optimal care.
For tips on maintaining your harnesses, please refer to our detailed guide here.