Frequently Asked Questions
Still have questions? Feel free to reach out to us, and we'll respond as soon as we can!
📧 hello@furrymuse.com
Black Friday & Holiday Promotions
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During promotional events, all discounts and gifts are available for a limited time and subject to availability. Processing may take 3–5 business days.
Orders placed under free-shipping promotions are final sale, and pre-order items may be shipped separately.
Shipping & Delivery
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Shipping time varies depending on your country. Order processing takes 1-2 days, and shipping typically takes 7-12 business days for all regions (USA, Canada, UK, Australia, and International).
Pre-order products include estimated timelines. You will receive a tracking code once your order has shipped.
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Shipping rates can vary depending on your region and are calculated at checkout. Please refer to this link to check the shipping cost by country
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Yes, we offer free standard shipping worldwide. Please refer to this link to check the shipping cost by country.
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Yes, we ship worldwide! 🌎
Shipping rates vary by region, with standard shipping taking 7-12 business days.
All duties and taxes are included in our prices - so there are no surprise fees at delivery. The price you see at checkout is the final price you'll pay.
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Contact our customer support team at hello@furrymuse.com and we will assist you in resolving the issue.
Pre-Orders
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Pre-order items typically have an estimated shipping timeline provided at the time of purchase.
The processing time for pre-orders may vary, but we aim to ship them as soon as they become available.
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If your order includes both in-stock and pre-order items, we will ship the in-stock items immediately.
The pre-order items will be shipped separately once they become available. This way, you don’t have to wait to receive your in-stock items!
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We support address changes for up to 12 hours after placing your order. Please contact our customer support for assistance. We do not support retroactive promotion codes.
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You can submit a refund request within two weeks of delivery. Items purchased during Free Shipping offers are final sale.
Returns & Refunds
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Your satisfaction is our priority.
As a small business, we offer store credit for most returns to help keep our process sustainable.
Please email us at hello@furrymuse.com with your order number to start the process. -
If your new accessories aren’t the perfect fit for your pup, you can return them within 14 days and receive store credit to place a new order.
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A refund request can be submitted within two weeks of delivery.
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Refunds and store credits are processed after inspection at our warehouse:
• Full store credit – Item is unworn, tags intact, and in original packaging.
• Partial store credit – Packaging missing but item is unworn and in good condition (a $5 fee applies).
• No refund/store credit – Item is used, damaged (unrelated to warranty), or returned late. -
All shipping costs (including the return shipping) are handled by the customer.
Product Information
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Furry Muse leashes are crafted for ultimate versatility and comfort.
The adjustable D-ring allows you to wear the leash around your waist or cross-body, providing a customized fit for your convenience.
For detailed guidance, please refer to the instructions on the product page or reach out to our support team.
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Furry Muse's colorful hardware is crafted with a durable iron core and a protective plastic coating, offering a sleek, polished, and long-lasting finish.
Every product undergoes rigorous tensile strength testing to ensure unmatched durability. The Wander! DuraWeave Collection is expertly designed to suit dogs of all sizes.
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We know pets can get messy, so all our products are designed for easy cleaning!
Simply hand wash with mild soap and cool water to keep them looking their best.
To preserve quality, avoid using harsh detergents or bleach, and let the item air dry naturally for optimal care.
For tips on maintaining your harnesses, please refer to our detailed guide here.